Hey there Sophia!
I noticed you accidently put your seeking help topic in the wrong section so I moved it for you so it can be noticed quicker. Where you originally put it was for virtual pet information of sorts, not for needing assistance with registering. For the near future check the section you post in to make sure it's appropriate with what the topic you'll be making. Makes it simpler for all
As for your registration issue I highly suggest you send a PM/email over to Mimitchi who's the head hancho around these parts! I'm still getting used to my shiny moderating badge and I'm not too sure if I have those powers to deal with registering issues...but they would sure know
Good luck and hope you sort it out!